We offer a 30-day money back guarantee on your purchases. If you wish to receive a refund, please contact [email protected] and include your Paypal transaction ID.
If we can’t solve your problem, we will be more than happy to give you a full refund, but it would be great if we could have your feedback as to why (though this isn’t mandatory).
Please note, some people head straight to Paypal and file a dispute in order to receive a refund, and we’d kindly request you not to do this, for the following reasons:
- It can damage our standing with Paypal
- It doesn’t get your refund processed any faster (it can actually make things take longer)
- It’s just generally not cool to “dispute” a payment you made legitimately, and that we will refund legitimately.
As mentioned, simply send an email to [email protected] with your purchase ID and we will be more than happy to process your refund.
We typically process refunds within 24 hours, usually a lot faster (it depends on time-zones!).